RETAIL ASSOCIATE

Stone House Co. is looking for a sales professional to assist customers at our retail store. In this role, the retail sales associate will guide customers through the shopping experience, from initial greeting to final purchase. Providing insights and support, the sales associate will help strengthen our customer relationships and convert new patrons into repeat shoppers. The ideal candidate for this role will have a knack for engaging customers and resolving their concerns. The retail sales associate should be passionate about people and eager to develop new customer-service skills.

Objectives of this role:

• Deliver exceptional service to shoppers that results in repeat visits and long-term brand loyalty
• Collaborate with coworkers to achieve store sales goals through suggestive selling and special promotions
• Inform patrons about product features and benefits, offering opinions and recommendations when appropriate
• Maintain a tidy shopping environment and welcoming atmosphere
• Represent the company with professionalism and enthusiasm
• Treat all customers with respect and courtesy

Responsibilities:

• Greet customers – within five seconds of entering the store Stone House wants to ensure each new client experiences our 5 senses journey
• Learn names of repeat customers so as to greet them by name on future visits.  
• Offer help and provide direct assistance to customers
• Provide in-depth product knowledge, including features, benefits, and overall value
• Answer customer questions and concerns
• Attend to unique and individual shopping needs of each customer
• Cross-sell and encourage beneficial product add-ons
• Upsell when appropriate; promote current sales, promotions, coupon deals, etc.
• Explain store-member benefits and encourage customers to sign up
• Process purchases, returns, and exchanges
• Handle customer complaints in a calm and professional manner
• Report anything unusual or any major incidents to management
• Help organize back stock and perform inventory counts
• Process newly received shipments
• Organize and replenish front stock and help merchandise store
• Maintain a clean and tidy work and retail space
• Library sample management – making sure this space is tidy at all times
• Be enthusiastic and informative about all products
• Help create a positive environment for customers to shop and buy
• Take direction from and report to assigned supervisor
• Work as a team to achieve sales goals
• Update shift notes template after each shift
• Work with the  retail store manager on daily procurement orders.  Assist procurement coordinator with emailing Demi design clients custom quotes, white glove delivery dates etc.  
• Assist retail store manager & procurement coordinator on Square maintenance & inventory management

Required skills and qualifications:

• Excellent verbal communication skills
• Competent math skills, including an ability to make change accurately
• Friendly, professional demeanor
• Ability to work effectively in a fast-paced environment

Preferred skills and qualifications:

• Experience in retail sales or customer service
• Familiarity with Square, point-of-sale (POS) systems
• Experience working in a team-oriented environment
• Ability to lift up to 50 pounds and stand for extended periods
• Able to work various shifts, events, weekends and holidays

Benefits:

Hourly Pay: $18-20/hr 

Employee Discount on furniture & decor after a set amount of time working for Stone House Co.

Store Hours:

Closed Mondays

10am – 6pm Tuesday – Friday

10am – 5pm Saturday 

12pm-4pm Sunday

Closed all Federal Holidays

How to Apply:

• Cover letter – tell us about you, why you would be a great addition to Stone House
• Resume – tell us all about your work experience
• Availability – tell us what days and hours you’re available 

Instructions: 

• Email resume and cover letter to [email protected]
• Do not DM us on IG with questions or comments regarding submissions