Retail Associate

We are seeking a Retail Associate with strong visual merchandising, purchasing, and customer service experience to support our growing design and retail business. This position focuses on hands-on engagement on the sales floor, assisting customers throughout the shopping experience from initial greeting to final purchase. The ideal candidate will be organized, visually creative, and passionate about delivering excellent customer service while helping maintain a high standard of presentation throughout the store. This individual will contribute to sales efforts, assist with merchandising initiatives, and help ensure an exceptional in-store experience for every customer.

SCHEDULE

Part-time

Location

Onsite – Shorewood, WI

Experience Required

3+ years in retail, furniture sales, design, or related field

Focus

Retail Sales, Home Furnishings, Styling, and Room-by-Room Design

Objectives of this Role

  • Deliver exceptional service to shoppers that results in repeat visits and long-term brand loyalty
  • Collaborate with coworkers to achieve store sales goals through suggestive selling and special promotions
  • Inform patrons about product features and benefits, offering opinions and recommendations when appropriate
  • Drive sales through strategic initiatives
  • Maintain a tidy shopping environment and welcoming atmosphere
  • Represent the company with professionalism and enthusiasm
  • Treat all customers with respect and courtesy

Responsibilities

  • Greet customers within five seconds of entering the store Stone House wants to ensure each new client experiences our 5 senses journey
  • Learn names of repeat customers so as to greet them by name on future visits 
  • Offer help and provide direct assistance to customers
  • Provide in-depth product knowledge, including features, benefits, and overall value
  • Answer customer questions and concerns
  • Attend to unique and individual shopping needs of each customer
  • Cross-sell and encourage beneficial product add-ons
  • Upsell when appropriate; promote current sales, promotions, coupon deals, etc.
  • Explain store-member benefits and encourage customers to sign up
  • Process purchases, returns, and exchanges
  • Handle customer complaints in a calm and professional manner
  • Report anything unusual or any major incidents to management
  • Help organize back stock and perform inventory counts
  • Process newly received shipments in partnership with Warehouse and Procurement Managers 
  • Organize and replenish front stock and help merchandise store
  • Maintain a clean and tidy work and retail space
  • Manage sample library 
  • Oversee Designer Trade Program, assisting with large orders, assigning team members as needed, and coordinating procurement process of orders 
  • Be enthusiastic and informative about all products
  • Help create a positive environment for customers to shop and buy
  • Take direction from and report to assigned supervisor
  • Work as a team to achieve sales goals
  • Update shift notes template after each shift
  • Assist procurement coordinator with retail orders and coordination of deliveries   
  • Lead coordination of Square maintenance & inventory management, partnering with procurement management as needed 
  • 3–5 years of retail experience with a proven background in visual merchandising, purchasing, and delivering exceptional customer service, preferably within luxury brands
  • Strong verbal and written communication skills with a friendly, professional demeanor
  • Demonstrated ability to analyze sales reports, create and present buy plans, and provide regular updates to leadership
  • Proven success working collaboratively with cross-functional teams, including Procurement and Warehouse
  • Exceptional organizational, leadership, and interpersonal abilities, with the capacity to manage and support a team
  • Comfortable working independently in a fast-paced environment while maintaining a high level of accuracy and attention to detail
  • Proficiency with Square, Microsoft Teams, and Houzz preferred
  • Ability to work 30–40 hours per week, including at least one weekend per month

Required skills and qualifications

  • Experience in retail sales or customer service
  • Familiarity with Square, point-of-sale (POS) systems
  • Experience working in a team-oriented environment
  • Experience in furniture sales or interior design with familiarity of textiles, materials, etc., and their use and application in common household items 
  • Able to work various shifts, events, weekends and holidays

Preferred skills and qualifications

  • Hourly Pay: $25-$30 
  • Health care insurance 
  • Holidays off
  • Bonus Structure
  • Employee Discount on furniture & decor after a set amount of time working for Stone House Collective

Benefits

  • Closed Mondays (by appointment only)
  • 10am - 6pm Tuesday - Friday
  • 10am - 5pm Saturday 
  • 12pm-4pm Sunday
  • Closed all Federal Holidays

Store Hours

How to Apply

Send us your Cover Letter (tell us about you, why you would be a great addition to Stone House) and Resume (tell us all about your work experience)

Instructions

Email your resume and cover letter to hello@stonehousecollective.com. Please do not DM us on IG with questions or comments regarding submissions